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Privacy Policy

TERMS & CONDITIONS

Please read these Terms and Conditions carefully as they will apply to your use of Virdi Pharma’s website. By using this website, you are agreeing to the Terms and Conditions stated below. Occasionally, we may change these terms and conditions upon review. We will post any amendments to these terms and conditions on the website and we advise that you regularly review these Terms and Conditions as your use of this website will infer acceptance to any changes made. These Terms and Conditions shall not affect any statutory rights.

The owner of the business is Virdi Pharma Limited. Our company number is 14817615 and we are registered in England.

Our registered office address is:

93 Farcroft Avenue, Handsworth, Birmingham, B21 8AE

Our business address is:

462 Chester Road North, Sutton Coldfield, Birmingham, B73 6RG


Private Prescriptions

Private prescriptions are dispensed by Virdi Pharma, a subsidiary of Virdi Pharma Limited. All prescriptions are dispensed in the UK by our GPhC registered pharmacy. The customer can send a copy of the prescription via fax or email but the original prescription must be received within 72hrs. This is the prescribers responsibility. All prescriptions must comply with all UK law and regulations and must be signed by a registered healthcare professional who is either a Doctor, Dentist or a qualified non-medical prescriber who has performed a face to consultation with the patient. The products on the prescription are for use of the named patient only and are not for onward sale under any circumstance. Please note we only accept prescriptions created using our template as per company policy.


In using this website you are deemed to have read and agreed to the following terms and conditions:


The following terminology applies to these Terms and Conditions. Privacy Statement and Disclaimer Notice and any or all Agreements; “Client”, “You” and “Your” refers to you, the person accessing this website and accepting our company’s Terms and Conditions. “The Company”, “Ourselves”, “We”, and “Us”, refers to our Company. “Party” and “Parties” refers to both the Client and ourselves or either the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings or a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of the provision of the Companies stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Confidentiality

Under the Data Protection Act 1998, any information concerning the Client and their respective Client records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to anybody other than our manufacturer/suppliers if requested and, if legally required to do so, to the appropriate authorities. Clients have the right to request copies of any Client records that we keep on the stipulation that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information or copies of records as part of an agreed contract, for the benefit of both Parties.

Under any circumstance, we will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products, unless agreed otherwise by you the Client. If you do not wish to receive any mail, please email info@pharmalyfe.co.uk

Disclaimer

Exclusions and Limitations

The information on this website is provided on a “as is” basis. To the fullest extent permitted by law, Pharmalyfe Limited:

Excludes all representations and warranties relating to this website and its contents or which is or maybe provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Companies literature.

Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Any discrepancies with orders should be reported within 24 hours of receiving your order. This should be reported to us by emailing info@pharmalyfe.co.uk

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment

All major Credit/Debit Cards and BACS transfer are accepted as payment methods by our company. We require payment in full prior to fulfilling your order.

Returns requests

All returns requests must be made within 24 hours of receiving the product. Please either email us on virdipharma@outlook.com or call us on 07401616446. Upon authorising returns, we will issue a returns number which must be included with the returned products. All returned products must be unused, unmarked and in their original packaging. Products must be returned in their original packaging and appropriately wrapped to prevent damage during transit. Buyer will be responsible for returns shipping charge and it must be sent via a tracked service. Goods can only be returning upon obtaining authorisation from the company and a returns number. If goods are returned without any of these two stipulations, we may not be able to process your return. We may require photographic evidence prior to posting your return.

 


Exemptions


In the interests of patient safety, products exempt from returns due to safety issues include:

Cold chain products

Medicines and medical products used within aesthetic practice.


Incorrect items received


If you have received the incorrect items, we will hold responsibility and will arrange the return collection of the items. A full refund will be issued in addition to free next day delivery on your next order.

If you receive a faulty, incorrect or unfit for purpose product, do NOT dispose of the product. If the product is discarded, we will not be able to refund or replace the product. We ask for you to contact us immediately and we will investigate any issues raised and can advise the next steps to be taken.


Cancellation Policy

We require a minimum 24 hours notice for cancellation of orders. This can be done by emailing virdipharma@outlook.com in addition to payment to the Seller for cancellation charges. Orders for cold chain goods cannot be cancelled after they have been dispatched. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.


Product Information


When purchasing any products from the website, you are formally agreeing that you have undertaken sufficient training which certifies and accredits you to be able to either inject the product safely & effectively if it is an injectable or utilise it according to the manufacturers’ specification and take full professional responsibility for your own competence. You formally agree to have the necessary insurance requirements in place for the use of such products and abide by any national or local rules which may apply to your practice.

Delivery Information

All orders placed on the website before 3pm (Monday – Friday) will be sent out for next working day delivery via DPD. This excludes weekend, bank holidays and any other local holidays whereby delivery services may be restricted. All orders are always sent out on a next working day service subject to location. Saturday delivery, which has an additional charge, can be requested if an order is placed on Friday. We use Royal Mail Next Day Saturday Guaranteed for Saturday deliveries. Changing the delivery address on the DPD app on the day the parcel is due to be delivered may delay the order in getting to you in time. We will not hold any responsibility to delayed orders caused by third party delivery couriers.

Termination of Agreements and Refunds Policy

Both the Client and the Company have the right to terminate any services arrangement for any reason. This includes the termination of services currently ongoing. No refunds shall be offered whereby a service is considered to have commenced and is currently ongoing. Any monies that have been paid to us which constitute payment in respect of the provision of unused services not yet commenced shall be refunded.

Availability

The services featured on this website are only available within the United Kingdom (UK). All advertising is intended to solely target the UK market. The customer is solely responsible for evaluating the appropriateness for a particular purpose of any content available from this site. The content on this website including pictures, text, images cannot be copied and redistributed without first obtaining the written consent of the Company. We aim to provide as smooth a service as possible but are aware at times the site may be interrupted or have errors on it. Once identified, we will aim to resolve any issues immediately to minimise impact on our customers. By using our website, the client agrees to indemnify the company as a whole including any employees or third party contractors against any loss or damage suffered by the client via any method.


Links to this website

You may create a link to any page of this website only after obtaining our written consent to do so. Requests should be emailed to virdipharma@outlook.com and we will respond after reviewing your request. If you create a link to a page of this website after obtaining our written consent, the prohibitions and boundaries defined above will apply to your use of this website. We will not be held liable for any damage which may be caused by this.

Links from this website

Any links to third party websites are not reviewed and evaluated by our company. Any material published on third party websites is not endorsed by us and it is the website’s owner’s views and opinions which are shared on their platform. In addition, the content and policy statements of such websites should be reviewed when visiting these websites as we are not responsible for the practice or content of the site. We recommend to all users to be aware to be aware when they are visiting external websites and to do their own due diligence with respect to the privacy and security of the site prior to engaging with them. We will not be responsible for any loss or damage incurred by you when visiting and interacting with third party websites.

Copyright Notice

All text, images and content on this website are subject to Copyright laws

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an Agreement or Contract entered into, nor which could have been reasonably foreseen. Any party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

 

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of Scotland govern these Terms and Conditions. By accessing this website and using our services to purchase products, you consent to these Terms and Conditions and to the exclusive jurisdiction of the Scottish courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason which include the exclusions and limitations set out above, the invalid or unenforceable provision will be detached from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not effect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will imply your acceptance of any adjustments to these terms. If any changes are made to our privacy policy, we will announce these changes on our home page. If there are any changes in how we use our customers’ personal information, notification by e-mail to the registered address will be made to those affected by this change. Any changes to our privacy policy will be posted on our website 30 days prior to these changes taking place. We advise all customers to re-read this statement on a regular basis.

These terms and conditions form part of the Agreement between the client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

This privacy policy applies between you, the User of this Website and Virdi Pharma, the owner and provider of this Website. Virdi Pharma takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used:

Data

collectively all information that you submit to Virdi Pharma via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR

the General Data Protection Regulation (EU) 2016/679;

Virdi Pharma, or us

Virdi Pharma, a company incorporated in England and Wales whose registered office is at 462 Chester Road North, Sutton Coldfield, Birmingham, B73 6RG.

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronxic Communications (EC Directive) (Amendment) Regulations 2011;

User or you

any third party that accesses the Website and is not either (i) employed by Virdi Pharma and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Virdi Pharma and accessing the Website in connection with the provision of such services; and

Website

the website that you are currently using, virdipharmacy.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

  1. In this privacy policy, unless the context requires a different interpretation:
    1. the singular includes the plural and vice versa;
    2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
    3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
    4. “including” is understood to mean “including without limitation”;
    5. reference to any statutory provision includes any modification or amendment of it;
    6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

  1. This privacy policy applies only to the actions of Virdi Pharma and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
  2. For purposes of the applicable Data Protection Laws, Virdi Pharma is the “data controller”. This means that Virdi Pharma determines the purposes for which, and the manner in which, your Data is processed.

Data collected

  1. We may collect the following Data, which includes personal Data, from you:
    1. name;
    2. contact Information such as email addresses and telephone numbers;
    3. demographic information such as postcode, preferences and interests;
    4. IP address (automatically collected);
    5. web browser type and version (automatically collected);
    6. operating system (automatically collected);
    7. in each case, in accordance with this privacy policy.

How we collect Data

  1. We collect Data in the following ways:
    1. data is given to us by you;
    2. data is received from other sources; and
    3. data is collected automatically.

Data that is given to us by you

  1. Virdi Pharma will collect your Data in a number of ways, for example:
    1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
    2. when you use our services;

in each case, in accordance with this privacy policy.

Data that is received from third parties

  1. Virdi Pharma will receive Data about you from the following third parties:
    1. Website tracking application;

Data that is received from publicly available third parties sources

  1. We will receive Data about you from the following publicly available third party sources:
    1. Facebook & Twitter;

Data that is collected automatically

  1. To the extent that you access the Website, we will collect your Data automatically, for example:
    1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
    2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our use of Data

  1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
    1. internal record keeping;
    2. improvement of our products / services;
    3. transmission by email of marketing materials that may be of interest to you;
    4. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.

  1. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
  2. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
    1. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
    2. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
    3. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.

Who we share Data with

  1. We may share your Data with the following groups of people for the following reasons:
    1. our employees, agents and/or professional advisors – For contact, admin and marketing purposes.;

in each case, in accordance with this privacy policy.

Keeping Data secure

  1. We will use technical and organisational measures to safeguard your Data, for example:
    1. access to your account is controlled by a password and a user name that is unique to you.
    2. we store your Data on secure servers.
  2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@virdipharma.com.
  3. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  1. You have the following rights in relation to your Data:
    1. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
    2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
    3. Right to erase – the right to request that we delete or remove your Data from our systems.
    4. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
    5. Right to data portability – the right to request that we move, copy or transfer your Data.
    6. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
  2. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@virdipharma.com.
  3. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
  4. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Transfers outside the European Economic Area

  1. Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. We also share information with our group companies, some of which are located outside the EEA.
  2. We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, eg by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the Data is based in the United States of America.
  3. To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.

Links to other websites

  1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

  1. Virdi Pharma may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Virdi Pharma. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  2. We may also disclose Data to a prospective purchaser of our business or any part of it.
  3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

  1. This Website may place and access certain Cookies on your computer. Virdi Pharma uses Cookies to improve your experience of using the Website. Virdi Pharma has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
  2. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
  3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Virdi Pharma to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
  4. This Website may place the following Cookies:

Type of Cookie

Purpose

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  1. You can find a list of Cookies that we use in the Cookies Schedule.
  2. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
  3. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
  4. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
  5. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

  1. Virdi Pharma reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

    You may contact Virdi Pharma by email at info@virdipharma.com or by phone on 07401616446.

01 May 2018

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Analytical/performance

We use the following analytical/performance cookies:

Description of Cookie

Purpose

Third Party Cookie – for analytical purposes through website tracker

Third Party Cookie – for commercial purposes through social media platforms

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462 Chester Road North, Sutton Coldfield, Birmingham, B73 6RG

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